How We Support Our Students
We strive to give our students (and future students) the best possible care during their time with us. Our online courses are designed so that you can work through everything self-paced, without ever talking to us. However, we do understand that situations arise that require human intervention. Here’s how were ready to help you:
Self Service Channels
If you’ve found this article, you’re already beginning to understand our self service platform. We continuously strive to find the things that our students ask the most and then publish them in our Help and Solutions Center.
Live Team Member Channels
If the Help and Solutions Center isn’t enough, then we have our live team member channels.
Available during normal business hours, our live chat feature allows you to instantly connect with a member of the Student Relations Team.
24/7 our ticket systems channels your request to the appropriate department for an expedited response. If it’s after hours or you just don’t have time to live chat, then this is the best way to contact us. You can “send it and forget it”, while our team members find the solutions that you need. During normal business hours, you can expect a response in as little as 1 hour.
You may contact us via phone during normal business hours or leave a voicemail after business hours. While the ticketing system will get you the fastest, best answer, we understand that sometimes you just need to hear a voice on the other end.